Join the Team of Over40datingsites! We are looking for:
Customer Support Manager
A proper customer support has a great value in any business and we are not an exception. We are gathering a strong team of customer support representatives to deal with issues and requests of our customers while other teams are working on our product. Become a member of our big family right now!
- working with current customers
- providing accurate, valid and complete information by using the right methods/tools
- handling customer complaints, providing appropriate solutions and alternatives
- solving technical issues of users that arise during the use of the software
- demonstrating software updates to current customers (through TeamViewer)
- demonstrating troubleshooting.
- good computer knowledge
- strong phone contact handling skills and active listening
- customer orientation and ability to adapt/respond to different types of characters
- English — Upper Intermediate +
- desire to learn, ask and develop
We are looking for applicants with experience in creative writing (at least 2 years) and excellent English skills. You have a perfect chance to become a part of the fast-growing community with a competitive salary and great benefits.
- Create original, well-researched content for our website
- Add relevant keywords to your texts
- Communicate with other departments regarding content and its optimization
- Fluent or Upper-Intermediate English
- A keen eye for details
- Impeccable grammar and punctuation
- Strong research skills
- Ability to work with keywords
- Experience with plagiarism checkers
We are seeking a Dating Expert who will work with clients to answer calls efficiently and accurately, while at the same time evaluating and responding appropriately to customer’s questions, concerns, and need for date coaching and advice. Possessing an upbeat and fun personality to help advise customers find love is essential.
- Respond to customer calls and rapidly resolve issues and questions, while concurrently deciphering which resources they should best receive
- Navigate complex dating inquiries and provide insightful, sound and actionable advice to Customers
- Represent and elevate “the brand” through the depth of content knowledge, superior customer service skills, and ability to immediately connect with customers and advise them in a meaningful way
- Track data about incoming calls in real-time, and report and disseminate this information as required
- No prior experience required but previous experience within a call center environment would be preferred.
- Upbeat, fun personality to help advise customers find love
- A charismatic, energetic, confident individual who is looking to advise in the dating world
- Superior interpersonal skills and a sincere desire to help others: empathetic, insightful, and able to immediately address dating issues.
- Technically proficient and able to quickly respond to customers via phone
- Ability to develop both short and long-term dating strategies for each customer